A day long voyage of discovery, into key Changes affecting the Communications Industry; as well as the Opportunities that they present.

Friday, September 01, 2006

I was happy to see OM Malik write a post today on Mobile Phones, requesting input from his readers on which mobile phone offered the best User Experience. As he implied in his post, the User Experience is not just affected by the UI or even more generally, the phone itself. Rather, the network, and applications (which may be networked) can totally sabotage or enhance the user experience.

Going beyond just handsets, VoIP technologies offer opportunities to alter and significantly enrich the User Experience, yet there has been surprisingly little innovation in this regard to date. This is one of the exciting topics that will be discussed at Voice 2.0 in October! Hope to see you there

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